Serving Our customers is our priority

One of the ways we do that is by providing answers to your most commonly asked questions in hopes of making our relationship as easy and convenient as possible.

GENERAL INFORMATION

Your 10-digit account number was disclosed at account opening and is displayed on your Citizens Trust Bank Signature Card. For your security, your account number has been truncated to show only the last 4-digits when viewing your accounts in Citizens Trust Bank Online Banking.

If you did not receive, have lost or misplaced your account Signature Card please contact Citizens Trust Bank Customer Service at 678.406.4000 for further assistance.

If your Online Banking Password has expired – login into Citizens Trust Bank Online Banking account to change or update your password. Once updated, the new password can and should be used to access your CTB Mobile accounts (CTBMobile).

No. Use the same Online Banking user ID and password. If you change your Online Banking password, the Mobile Banking password will automatically change as well.

Citizens Trust Bank Customer Service

You can contact the Citizens Trust Bank Customer Service Monday through Friday 8:30 a.m. until 6:00 p.m. ET

CHECK REORDER

One of three ways:

  • From ctbconnect.com – “Online Services” Tab at the Check Reorder Request link to access the Harland Clarke – “order my checks” portal
  • Call a representative in the Customer Service at 678.406.4000 to process your specialized request. The hours of operation are Monday-Friday, 8:30 a.m. – 6:00 p.m ET.
  • Call Harland Clarke at 1-877-585-8777 directly.

eSTATEMENTS

Immediately after opening your new Citizens Trust Bank checking or savings account, ENROLL in eStatements to avoid the $5 statement delivery fee.

  1. From your Citizens Trust Bank Online Banking Account – From the “Accounts” tab to access new Navigation menu
  2. From the Navigational menu under this account – click on “e-Statements Enrollment” tab to access eStatement enrollment form
  3. Complete and “submit” for eStatement enrollment and further processing.
  1. From your Citizens Trust Bank Online Banking Account – From the “Accounts” tab click on the Citizens Trust Bank account in question to view
  2. From the Navigational menu under account information – click on “e-Statements” tab to access a new document request window
  3. Enter the month, date of your eStatement request – Click to view documents requested

TRAVEL PLANS? LET US KNOW

Yes. Unexpected card use outside of your normal area or overseas can cause your card to be temporarily blocked until we confirm with you that the use is valid. We have implemented a monitoring system to help guard your credit cards and debit cards against fraudulent activity.

If you’re planning any travel in the near future, please notify Citizens Trust Bank by calling 678.406.4000.

TIPS FOR TRAVELING ABROAD

OVERDRAFT PRIVILEGES

  • Overdraft Privilege is a discretionary service provided to eligible customers. It is designed to help guard customers against having items returned by our bank. At the discretion of Citizens Trust Bank, each eligible customer is provided a specific Overdraft Privilege limit depending on the type of account they have. NSF/Overdraft fees are included in the Overdraft Privilege limit.
  • The exact overdraft amount can be transferred from your savings to your checking account
  • Low $5.00 fee for each overdraft

Learn all about Citizens Trust Bank’s overdraft privileges.

DEBIT CARD SERVICES

Your Mastercard ATM card or debit card does not expire if activated within 90 days. Cards not activated within the 90 day period will have to be reordered. Please call the Citizens Trust Bank Customer Service or visit a financial center to order a new card.

Your Mastercard ATM card or debit card does not expire if activated within 90 days. Cards not activated within the 90 day period will have to be reordered. Please call the Citizens Trust Bank Customer Service or visit a financial center to order a new card.
To Report Lost or Stolen Cards:

  • ATM/Debit Cards – Report by phone: 1.800.554.8969
  • Citizens Trust Bank VISA® Credit Cards – Report by phone 1.800.325.3678 – or visit