This system upgrade will allow us to improve our bank services, system efficiencies as well as accommodate future growth.
With our new upgraded system, we will be able to enhance our customers’ experiences by being able to offer you the most up-to-date products and services – all delivered with the extraordinary customer service you have come to expect.
If you have not logged into Online Banking since this upgrade, use the step-by-step instructions HERE to help with your initial logon.
Online banking has now been updated. Your username will be the same, but you will use a temporary password to login the first time.
Our new mobile app CTBMobile was released on July 13, 2020.
Before using the new mobile banking, please login online at www.ctbconnect.com to reset your password.
If you are using the old version of the Citizens Trust Bank mobile app, CTBMobile please delete this version and install the new one.
Your existing Bill Pay and ACH settings will move to the new online banking.You received two (2) statements in the month of July. The first statement was produced on July 10th during conversion. The second statement was produced on your normal monthly statement day July 31th and month end, thereafter. Regular fees will apply.
You received two (2) statements in the month of July. The first statement was produced July 10th during conversion. Your next statement will be produced on September 30th, and all statements thereafter will be generated on a quarterly basis, unless you have electronic activity during a given month for which a statement will be generated at the end of that month. Interest payment and fee assessment will continue to occur and post at the end of each month.
Your temporary password is the last six digits of your social security number. You will need to reset your password to continue. You will need to login using a web browser before using the new Citizens Trust Bank Bank mobile app, CTBMobile.
If you have not logged into Online Banking since this upgrade, use the step-by-step instructions HERE to help with your initial logon.
There is one of two possibilities:
This system upgrade will allow us to improve our services and efficiency, as well as accommodate growth. With our new upgraded system, we will be able to enhance our customers’ experiences by being able to offer you the most up-to-date products and services – all delivered with the extraordinary customer service you have come to expect.
Yes. Your same bank account number(s) you have currently for checking, savings, money market, CDs, IRAs, and loans.
Yes, your current checks will work as normal.
Yes. You may continue to use your current debit card throughout conversion and at all times thereafter. You will not need a new debit card.
Since your account number is not changing, all current direct deposits or automatic drafts will continue to be processed normally.