Questions and Comments
Use this form to send us questions, comments and feedback. Your correspondence will be directed to the most appropriate person and answered within one to two business days. For faster service, call us at 678.406.4000.
While most questions and comments can be resolved through email, call us at 678.406.4000 if any of the following situations apply:
- Lost or stolen items like credit cards, debit cards or checks
- Identify theft
- Fraudulent transactions
Issues that involve sensitive information such as:
- Citizens Trust Bank Check Reorder
- User names and passwords
- Account numbers and balances
- Transaction information
- Social security numbers
General questions about banking with us? We've got answers.
The business hours vary by office or financial center location. To find a location near you and its hours, Contact Us & Locations.
Customer service is available:
Monday – Friday: 8:30 a.m. – 6:00 p.m. Eastern time
ATM deposits and withdrawals will receive same-day processing when the transaction is completed by 4:00 PM ET Monday through Friday. Transactions completed on Saturday, Sunday or bank holidays will be processed the following business day.