Questions and Comments
- Lost or stolen items like credit cards, debit cards or checks
- Identify theft
- Fraudulent transactions
Issues that involve sensitive information such as:
- Citizens Trust Bank Check Reorder
- User names and passwords
- Account numbers and balances
- Transaction information
- Social security numbers
General questions about banking with us? We've got answers.
The business hours vary by office or financial center location. To find a location near you and its hours, Contact Us & Locations.
Locate an ATM or financial center location nearest you by Contact Us & Locations.
The phone number for customer service is 678.406.4000.
Customer service is available:
Monday – Friday: 8:30 a.m. – 6:00 p.m. Eastern time
ATM deposits and withdrawals will receive same-day processing when the transaction is completed by 4:00 PM ET Monday through Friday. Transactions completed on Saturday, Sunday or bank holidays will be processed the following business day.