Questions and Comments

Use this form to send us questions, comments and feedback. Your correspondence will be directed to the most appropriate person and answered within one to two business days. For faster service, call us at 678.406.4000.
While most questions and comments can be resolved through email, call us at 678.406.4000 if any of the following situations apply:

Issues that require immediate attention such as:

  • Lost or stolen items like credit cards, debit cards or checks
  • Identify theft
  • Fraudulent transactions

Issues that involve sensitive information such as:

Get Started with CTBMobile - Mobile Banking

General questions about banking with us? We've got answers.

The business hours vary by office or financial center location. To find a location near you and its hours, Contact Us & Locations.

Locate an ATM or financial center location nearest you by Contact Us & Locations.

The phone number for customer service is 678.406.4000.

Customer service is available:
Monday – Friday: 8:30 a.m. – 6:00 p.m. Eastern time

ATM deposits and withdrawals will receive same-day processing when the transaction is completed by 4:00 PM ET Monday through Friday. Transactions completed on Saturday, Sunday or bank holidays will be processed the following business day.