NEED HELP OR HAVE QUESTIONS?
OUR TEAM IS HERE TO ASSIST YOU.
Citizens Trust Bank Customer Care
Monday through Friday 8:30 a.m. – 6:00 p.m., ET
Phone Number
888.214.3099
Citizens Trust Bank Credit Card Chargeback Service Requests
To report Citizens Trust Bank VISA credit card purchase disputes, including billing errors, unauthorized credit card uses or failure to deliver a product or service, fraudulent transactions and returns.
Phone Number
800.257.9620
Additional Credit Card Customer Service Support For account balances, available credit and to report a card lost or stolen
Phone Number
800.423.7503
Email
Co*******@****tl.com
Credit Card System Upgrade | June 11–14, 2026
- Pay-by-Phone unavailable June 12–14. Online access available.
- All services resume Monday, June 15, 2026.
- 24-hour Card Service Support: 800-423-7503
- Online account access MyCardStatement.com – www.mycardstatement.com
- Password reset support (website only): 866-572-1637
(This number can only assist with password resets for the website.)
- Password reset support (website only): 866-572-1637
