Learn more about what is in store. Review the FAQs and short tutorial videos below, which will help you prepare for the upcoming changes to personal online banking.
Please ensure your contact details in online banking are up to date and complete. You can verify this information in your current online banking profile by clicking ALL > SETTINGS > EMAIL, PHONE
During the transition period, you may receive automated emails indicating your profile information has been updated or added.
Once the refreshed system launches, please ensure you can log-in and view your accounts. Next, confirm that the below items were successfully copied to the refreshed system:
You can now reset and customize any account alerts or service alerts that you previously set up in the old system.
Your online banking password WILL NOT Change. Your password will remain the same.
Most User IDs will remain the same. However, certain special characters are no longer supported in the User ID. If your User ID contains spaces or special characters not listed below, you will be prompted to update your User ID upon your first login to the online banking website.
If you are required to update your User ID, do not forget to open your Mobile App and enter your new User ID.
You will continue using the same Online Banking login window located on our homepage, www.ctbconnect.com.
No, the current CTB Mobile app is not affected by this refresh.
After September 24, 2024, your profile will automatically be upgraded to a new online banking experience. This upgrade will happen automatically, seamlessly, and as always, at no cost to you.
At your first login, you will be prompted to agree to updated terms and conditions.
Yes! We planned this upgrade to have zero downtime and your online banking profile will be available throughout this transition.
During the transition period, Quicken, MX Personal Finance and some third-party finance apps that use a Plaid connection may experience temporary connectivity issues. These connections should automatically be restored quickly after the transition is complete.
Yes! All your account information will remain the same. Your checks and debit cards will continue to work like normal.
This refresh will update the look and feel of Online Banking while providing additional features and capabilities.
Yes, all your accounts and account history will transfer to the updated system. You will also be able to see more details and customize your account view in the updated system.
Yes! No action is required for automatic payments or transfers that you have set up. Your existing activity, payees, scheduled and recurring payments, and payment templates will also be available. After logging in to the new system, please confirm and review your payees and scheduled transactions to ensure everything migrated as expected.
No, customers that log onto our Business Online Banking system using a Company ID will not be affected by this refresh.
