Frequently Asked Questions
Q. I’m still hesitant about banking online. Can other people see my account information?
A. Your account information is just as secure as it is at your physical brick and mortar bank. We’ve taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.
Q. What about filling applications out online? How secure is that?
A. Filling out applications online is as secure as the Online Banking System. Your entire session, from beginning to end, is encrypted. Our system supports 128-bit encryption, so you can also use the latest browser from Netscape or Microsoft that supports this security level. In fact, the highest encryption Netscape and Microsoft browsers support is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.
Q. I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?
A. Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it. To learn more about encryption
Q. What about information that is stored? Is it encrypted as well?
A. Information stored on our system is also encrypted using at least 128 bits.
For more information on how to keep your identity safe visit the CTB BLOG